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“Our role is to conduct an investigation in to whether or not the public has been treated fairly,” he told The Tri City News. “If we find that they have acted unfairly, we can recommend to them ways of making it right. We have a very high success rate.”Common complaints can range from a student who has received unfair treatment from provincial student loan provider Student Aid BC to disputes over local bylaw enforcement. The files also deal with transparency issues in municipal government, Chalke said.Of the 8,000 service requests that go to the Office of the Ombudsperson each year, only 2,000 end up requiring an investigation, with the other 6,000 being resolved through existing appeal processes.In 2016/’17, 14 complaints were made against Tri Cities municipalities: four in Port Moody, two in Belcarra, five in Coquitlam and three in Port Coquitlam.A selection of relevant reports is published each year, giving other government organizations an opportunity to learn from some of their counterparts. “Very often, we find the public body wants to [meet the recommendations],” he said, later adding: “We find the recommendation is extremely important and highly persuasive.”
dr martens wellies Talk to the ombuds